Welcome to our Support Center

IPTV

• Enable Closed Captions
• Connecting Your Equipment
• What is IPTV?
• How do I know if my service is IPTV?
• How do I program the remote to work the TV?
• TV will come on but not the set-top box

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Troubleshooting

• Channel Scan on Element TV
• How to Perform a Channel Scan
• Video Troubleshooting Checklist
• No Sound on certain channels or Audio in foreign language
• Audio issues with surround sound
• My IPTV displays "No Signal"

Channel Lineups

• IPTV - Covington, Crenshaw, Montgomery, and Pike Counties
• IPTV - Coffee, Dale, Geneva, and Houston Counties
• IPTV Business Basic - Covington, Crenshaw, Montgomery, and Pike Counties
• IPTV Business Basic - Coffee, Dale, Geneva, and Houston Counties
• Digital/Analog - Crenshaw and Pike Counties
• Digital/Analog - Coffee & Dale Counties

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Equipment

• Remote Controls - User Guides
• DCX Digital Boxes - User Guides
• DCH and DCT Digital Boxes - User Guides
• i-Guide
• Quick Reference for NOVA Remote
• Quick Reference for URC4 Remote

WatchTVEverywhere

• watchTVeverywhere FAQs
• Using Your watchTVeverywhere Account - Computer
• Using Your watchTVeverywhere Account - Connected Device
• Register for watchTVeverywhere
• WTVE Channel Lineup
• Device Compatibility for WTVE Channels

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