Frequently Asked Questions



    Q: What is Wi-Fi?
    A: Wi-Fi technology allows multiple
    devices like smartphones, tablets
    and laptops to connect to a
    network without the use of a wired
    Q: What is a modem?
    A: A modem is a device that allows
    you to access the internet. A modem
    connects your home network to your
    internet service provider, sometimes
    abbreviated as ISP.
    Q: What is a router?
    A: A router connects several devices
    to your modem, routing information
    to and from all of them. This device
    allows you to create a private
    network and use multiple internet-enabled
    devices simultaneously.
    Q: What is an ONT?
    A: Better known as an optical
    network terminal, the ONT converts
    a fiber signal to a form that can be
    used by your voice, internet and
    television services. If you are a fiber
    customer, you have one of these in
    your home.
    Q: What is an access point?
    A: In a large space, a wireless signal
    can become weak. An access point
    helps solve that problem. It is a
    device that establishes a wireless
    local area network, also known as
    WLAN. Access points connect to a
    router, switch or hub through an
    ethernet cable, enabling a strong
    Wi-Fi signal farther away from the
    modem or router.

    Q: What is an Ethernet cable?
    A: Ethernet is a network cable that
    connects devices within a local area
    network, such as computers and

    Q: What is a Cat 5?
    A: Cat 5 is a type of ethernet cable
    that can be used for both telephone
    and video services.

    Q: What is IPTV?
    A: Known as Internet Protocol
    television, IPTV is the delivery of TV
    content over IP networks, compared
    to receiving this content through
    standard satellite and cable formats.
    Q: What is an HDMI cable?
    A: A High-Definition Multimedia
    Interface cable connects one device
    to another, such as a computer to a
    Q: What is MoCA bridge?
    A: Multimedia Over Coax Alliance
    (MoCA) bridge is a technology that
    enables content to be distributed
    over an existing coaxial TV cable. This
    bridge allows a stronger Wi-Fi signal
    throughout the home.
    Q: What is a house box?
    A: This metal box, usually located
    outside, connects your property to
    the cable provider. The box directs
    cable service to the cable wiring
    inside the property.
    Q: What is the difference
    between PPV and VOD?
    A: PPV stands for pay-per-view. With
    PPV, you can purchase events to view,
    such as a boxing match. VOD stands
    for Video on Demand and provides
    access to video or audio content
    like movies and TV shows whenever
    you are ready to watch or listen, as
    opposed to waiting for a scheduled
    Q: What is a DVR?
    A: Also known as digital video
    recorder, a DVR records video in a
    digital format. Troy Cable’s Cloud DVR
    enables you to record what you want,
    watch when you want, and enjoy it
    from any connected TV in your home.
    Q: What is an install?
    A: Installations may vary depending
    on a particular service, but overall
    the following steps outline what you
    can expect.
    Step 1 — The technician will greet
    you and verify that the services
    they have on their order to install
    are what you have requested.
    Step 2 — The technician will do a
    quick assessment/walk-through to
    see what is required to tackle the
    Step 3 — The technician will then
    explain the installation process:
    i.e., holes to be drilled; how cabling
    will need to be run; and any
    attachments of cables to walls,
    in attics or under the house or
    Step 4 — The technician will go
    over all equipment functions with
    you and verify everything is to Troy
    Cable’s and your standards.



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