Welcome to our Support Center

Search for answers to your questions by entering keywords below, or look through our knowledge base.

Important Information for Android Users


Important Information for Android Users

As of the , we will begin to make changes that remove the ability for Android Devices to access Troy Cable services through Android-based Google Applications. It's important to review the ways you are using your device and make the necessary changes to ensure that you don't experience a service interruption.

We've set up a guide that walks you through removing the Google Account, and setting up the native Email Application to access your email account here:
Text instructions for changing your troycable.net account on your Android device

We've also produced a video that walks you through setting up the native Email App and removing Gmail here:
Video Instructions for changing your troycable.net account on your Android device

If your troycable.net account is the only account set up on your phone, you will need to set up another Google account in order to use services such as the Google Play Store or Contact Synchronization on your device. If you don't already have another account with Google, you can set up a new account at accounts.google.com.

Once you have an account, you can add it to your Android device following the instructions found in this article: Add an account on your device (support.google.com).

What's Changing?

  • You will have to start using the 'Email' app on your phone (instead of the 'Gmail' app).
  • You will no longer be able to use your troycable.net account to purchase or backup apps through Google Play.
  • Apps that require a Google Account may need to be set up to use a different Google Account.

Most applications developed for the Android platform by Google will no longer function with your troycable.net email account

Was this article helpful?
0 out of 0 found this helpful


Powered by Zendesk